Refund And Returns Policy

Delivery Policy:

Upon receiving your order and payment for either ready-to-wear jewellery or custom engagement rings, we will begin the crafting process. For ready-to-wear pieces, please allow 1-3 weeks for production. For custom engagement rings, as each piece is uniquely designed to your specifications, please allow 3-4 weeks for production.

Insured Shipping:

We offer insured door-to-door delivery to ensure the safe arrival of your order. Once your jewellery is ready to ship, we will notify you via email with the relevant tracking information. Please ensure that the shipping address provided during checkout is correct, as it will be used for the delivery of your order.

Shipping Times:

Our deliveries are made Monday to Friday, between 8:00 AM and 5:30 PM. While next-day delivery is available to major regional centres, deliveries to outlying areas may take up to 3 days. Although we strive to ensure prompt delivery, please note that unforeseen circumstances such as extreme weather, shipping carrier delays, or strikes may occasionally affect delivery times.

Shipping Costs:

Shipping costs are calculated based on your delivery location and will be displayed during checkout before finalising your order.

Returns Policy:

Return Eligibility Custom Products (Including Bespoke Engagement Rings):

Due to the personalised nature of our custom and bespoke pieces, we do not accept returns for these products unless they are damaged or defective upon arrival.

Exclusions:

Custom-made or personalised items that have been modified beyond our standard offerings may only be eligible for returns if they are delivered in a damaged or defective condition.

Damaged or Defective Items:

If you receive a damaged or defective custom product, please contact our Customer Support Team immediately at in**@***************co.za. We will arrange for a replacement, and the return shipping costs will be covered by us.

Return Eligibility Ready-to-Wear Products

We accept returns on ready-to-wear products under the following conditions:

The item is returned in its original packaging.

The return request is initiated within 30 days from the date of receipt.

The item is in its original, unused condition.

Return Process:

To initiate a return, please follow these steps:

Contact our Customer Support Team at in**@***************co.za to begin the return process.

Provide your order number and reason for return.

Pack the item securely in its original packaging, ensuring it is well-protected during transit.

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item. Please note that we are not responsible for items that are lost or damaged during the return shipping process.

Inspection and Refund:

Once we receive the returned item, it will undergo an inspection to ensure it meets our return eligibility criteria. Upon confirmation that the item is in its original condition and packaging, we will process your refund or store credit.

Refund Timeframe:

Refunds will be processed within 3 to 7 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method used for the purchase.

Non-refundable Products:

Please note, personalised, custom-made jewellery, as well as sale items, are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective ready-to-wear product, please contact our Customer Support Team at in**@***************co.za immediately. We will arrange for a replacement and cover the return shipping costs.